Refund policy

Returns & Refunds

Thank you for shopping with Dark Southern Roses! Because we are a small, one-person business and many of our products are made to order, please review our return and refund policy carefully before placing your order.

Made-to-Order & Personalized Items

All personalized, customized, and made-to-order products are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or we made an error with your order.

This includes, but is not limited to:

  • Personalized shirts, sweatshirts, and hoodies

  • Custom names, numbers, teams, or designs

  • DTF prints and transfers

  • Tumblers and custom drinkware

  • Kitchen towels

  • Custom or personalized accessories

  • Any product created specifically for your order

Please double-check all names, spelling, numbers, sizes, colors, and personalization details before submitting your order. We are not responsible for errors in information provided by the customer.

Non-Custom Apparel

Non-personalized apparel may be eligible for return or exchange within 14 days of delivery.

To qualify, the item must be unworn, unwashed, unused, and in its original condition. Items showing signs of wear, washing, odors, stains, pet hair, makeup, or other use will not be accepted.

Customers are responsible for return shipping costs unless the return is due to an error made by Dark Southern Roses.

Original shipping charges are non-refundable.

Sizing

Please review the sizing information provided before ordering. Because personalized and made-to-order apparel is created specifically for your order, we cannot accept returns or exchanges due to selecting the wrong size.

If you have questions about sizing before ordering, please contact us. We are happy to help!

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 3 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the item and the problem

Once reviewed, we will work with you to provide an appropriate replacement or refund.

Please do not return an item without contacting us first.

Cancellations

Because we begin processing orders quickly, cancellation requests must be submitted within 6 hours of purchase.

If production has already started, materials have been ordered specifically for your item, or a personalized/custom item has already been created, the order cannot be canceled.

Refunds

If a return or refund is approved, we will notify you once the returned item has been received and inspected.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Sale & Clearance Items

Clearance, final-sale, and specially discounted items are not eligible for return or exchange unless they arrive damaged or defective.

Contact Us

Questions about your order, return eligibility, or a problem with an item? Please contact Dark Southern Roses through our website before returning any merchandise.

We want you to love what we create and will always do our best to make things right when an order arrives damaged, defective, or different from what you ordered.